Delete your account

You can delete your Bog Standard account, and the data linked to it, at any time. Bog Standard is made by GIMZWARE LTD. This page explains how, what is deleted, and what we keep.

Delete your account in the app

1. Open the Profile tab.
2. Tap Settings, the cog at the top right.
3. In the Account section, tap Delete account.
4. Read the warning and tick the box to confirm you understand. If your device asks you to verify it is you, do so, then confirm at the final prompt.

Deleting your account takes effect straight away and cannot be undone.

For security, the app may ask you to sign in again first. If it does, sign out, sign back in, then delete your account within 10 minutes.

Delete your account by email

If you cannot use the app, or you would rather not, email bogstandard-support@gimzware.ai from the email address on your account and ask us to delete it. You do not need to reinstall the app. We will delete your account within one month of your request and confirm when it is done.

If you want us to delete some of your data but keep your account, email us and say what to remove.

What is deleted

• Your account, profile, username and email address
• Your reviews, ratings, photos and comments, including any you had already deleted
• Your friends, nudges, saved loos and blocked users
• Your streaks, achievements, referral records and Flushes balance and history
• Your push notification tokens
• The messages, feedback and reports you sent from the app

What we keep, and for how long

• Records of any in-app purchases, and of any rewards you earned by watching an advert, are kept with your identity removed. Each keeps the transaction reference from Apple or Google, the number of Flushes it added, and when, so that the same receipt or reward cannot be claimed again by another account. We have not set a date to delete them, because a receipt or reward could be presented again at any time, so we keep them for as long as that remains possible.
• Places you added to the map stay on the map, without your username.
• Diagnostic logs are deleted automatically after 90 days, and crash reports after 30 days.
• If another user reported you, their report stays in our moderation record. It can include your username and what they wrote about you. You can ask us to delete it or remove your details from it, and we will unless we still need it to deal with a safety concern or a legal claim.
• Emails you sent to our support address are not deleted automatically. You can ask us to delete them at any time.

The full retention rules are in our Privacy Policy.